Control your emotions to not escalate heated situations
We often worsen heated situations and disputes by allowing our emotions to control our actions. Developing better emotional self-control is the first step towards defusing and even ending disputes.
Though it may be easier said than done, make an effort to become more conscious of your routine habits, such as snapping at people or being defensive. Rather than taking things personally, consider taking a big breath, listening carefully to the other person, and thinking things through before you speak.
